Refund & Return Policy

Effective Date: 4th July 2023

Thank you for choosing Smart Make Technologies (“we,” “us,” or “our”) for your technology needs. We strive to provide high-quality products and services to our customers. This Refund & Return Policy outlines the terms and conditions related to refunds and returns. By making a purchase with us, you agree to comply with and be bound by the following policy. Please read it carefully before making a purchase.

1. Refund Eligibility a. We offer refunds for eligible products within a specified timeframe, as outlined below. b. To be eligible for a refund, the following conditions must be met:
   • The product must be returned in its original condition, undamaged, and with all original packaging and accessories.
   • The request for a refund must be made within the specified timeframe.
   • The product must be eligible for return as per the terms stated in section 2 (Return Process and Requirements).
2. Return Process and Requirements a. If you wish to return a product for a refund, please follow these steps:
   • Contact our customer support team at [Insert contact information] within the specified timeframe to initiate a return request.
   • Provide your order details, including the order number and product information.
   • Our customer support team will provide you with further instructions and may require additional information or documentation. b. The following conditions and requirements apply to the return process:
   • The product must be returned in its original condition, undamaged, and with all original packaging and accessories.
   • You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
   • Please include the return authorization number provided by our customer support team on the package for efficient processing.
3. Refund Process a. Once we receive and inspect the returned product, we will process your refund within a reasonable timeframe. b. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon. c. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution or payment method.
4. Non-Refundable Items and Services a. The following items and services are generally non-refundable:
   • Software licenses or digital products that have been activated or downloaded.
   • Services provided, such as consulting, custom development, or technical support.
   • Products that have been damaged, used, or altered by the customer.
5. Warranty a. Our products may be subject to manufacturer warranties. The warranty terms and conditions are provided by the respective manufacturers, and any claims or warranty requests should be directed to them. We will assist you in contacting the manufacturer if necessary.
6. Customer Support a. Our customer support team is available to assist you with any questions or concerns related to refunds and returns. Please contact us at [Insert contact information] for assistance.
7. Changes to the Refund & Return Policy a. We reserve the right to modify or update this Refund & Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products and services after any modifications to the policy will signify your acceptance of the updated terms.